Having problems or have a new feature idea? Jovian is here to help! Complete this form and send us the completed form at [ToolSupportMailbox@joviansc.com](mailto:ToolSupportMailbox@joviansc.com) with the subject: “Support Request - \[your organization name here\]”

Ensure the requestor is a licensed user of the tool. Attach tool log files to the support request email (if non-CUI). Do not include CUI or otherwise distribution restricted data by email. Please send it via DoD SAFE and indicate the Claim ID in the description field of the email.

| Organization          |  |
|-----------------------|---|
| First Name            |   |
| Last Name             |   |
| Email                 |   |
| Phone                 |   |
| Title                 |   |
| Tool Name             |   |
| Tool Version          |   |
| Bug Report            |   |
| Tool Actions Performed|   |
| Usage Description     |   |
| Expected Behavior or Result |   |
| Actual Behavior or Result   |   |
| Feature Request       |   |
| Feature Description    |   |
| Requested Timeline     |   |