Having problems or have a new feature idea? Jovian is here to help! Complete this form and send us the completed form at ToolSupportMailbox@joviansc.com with the subject: “Support Request - [your organization name here]”
Ensure the requestor is a licensed user of the tool. Attach tool log files to the support request email (if non-CUI). Do not include CUI or otherwise distribution restricted data by email. Please send it via DoD SAFE and indicate the Claim ID in the description field of the email.
| Organization | |
|---|---|
| First Name | |
| Last Name | |
| Phone | |
| Title | |
| Tool Name | |
| Tool Version | |
| Bug Report | |
| Tool Actions Performed | |
| Usage Description | |
| Expected Behavior or Result | |
| Actual Behavior or Result | |
| Feature Request | |
| Feature Description | |
| Requested Timeline |