Having problems or have a new feature idea? Jovian is here to help! Complete this form and send us the completed form at ToolSupportMailbox@joviansc.com with the subject: “Support Request - [your organization name here]”

Ensure the requestor is a licensed user of the tool. Attach tool log files to the support request email (if non-CUI). Do not include CUI or otherwise distribution restricted data by email. Please send it via DoD SAFE and indicate the Claim ID in the description field of the email.

Organization
First Name
Last Name
Email
Phone
Title
Tool Name
Tool Version
Bug Report
Tool Actions Performed
Usage Description
Expected Behavior or Result
Actual Behavior or Result
Feature Request
Feature Description
Requested Timeline